In the perfect world, clients would always be satisfied that they have gotten the service they pay for. No matter how much you try to under-promise and over-deliver, though, sometimes they are unhappy with the service provided. Whether their dissatisfaction is the result of a failure to provide the service, an error in doing so or their own faulty expectations, you need omissions insurance for real estate agents to protect both you and them.
Even the most competent agents make the occasional mistake. If, for example, the air conditioner in a home you sell breaks on move-in day, and you neglected to insist on a thorough inspection, you can be held liable for the cost of fixing the problem. Your E&O insurance will likely cover both legal fees and settlement costs. If the client refused to have the home inspected despite your advice to do so, your policy may still need to cover legal fees even if no damages are awarded as a result of the suit.
Any time you promise a service, it is wise to have an insurance policy that protects you in the event the client is not satisfied with your service. When you add omissions insurance for real estate agents to your commercial insurance package, both you and your clients are covered.